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Why Choose Riverside Custom Collision?


“Points to Ponder.......”

·         As a purchaser of Auto Insurance in Ontario, you have the right under the Insurance Act to have your vehicle repaired at a repair shop of your own choosing like Riverside Custom Collision.

·         A cheaper estimate does not necessarily make it an accurate estimate. 

       Many shops utilize the same estimating techniques and/or software to prepare your estimate, and while there can be subtle differences, most do not amount to more than $50.  If the difference is more than that, it is important you make sure the estimates are comparing the same things, and that nothing was omitted from the cheaper estimate. We will gladly go over each estimate with you to explain the differences.

We at Riverside Custom Collision want to be your preferred choice for all your vehicle collision repair needs.  Whether you are going to pay yourself or go through your Insurance, our goal is to provide you with the most accurate repair estimate so you can make an informed decision without any extra nasty surprises. 

We perform proper collision repair procedures that will restore the customer's vehicle to a pre-accident condition at a fair and just price.

We explain why specific procedures are required to correct the collision damage.

We furnish an itemized list for parts which clearly identifies any new, used, repaired, remanufactured, or after market parts.

We maintain technician training and equipment that provides  a high level of collision repair competency.



Do I Need More Than One Estimate?
No ! Do not waste your time! As your time is valuable,  select a repair facility that you feel comfortable with (like Riverside Custom Collision), then decide whether or not to notify your agent or insurance company, or ask the shop to make the call on your behalf. 
If you do choose to use your insurance, your insurance adjuster may have to have the damage inspected, and they will assign an appraiser to assess the damage. This assessment can be done at a location convenient to you, at an insurance drive-in claim centre, or at the shop you have chosen.

Insurance or Not Insurance? That is the question....
Sometimes, after obtaining your estimate, you may still not be sure if you want to submit a claim to your insurance company or pay yourself.
If your insurance company has a local agent/broker, call and tell them about the accident, but that you are not making a claim. Ask them what options are available to you and how the accident would affect your insurance rates. If you decide to use insurance, tell your broker to proceed with the claim, if not, tell them not to proceed, and go back to your chosen repair shop (like Riverside Custom Collision) and arrange a date for repairs.

They hit me, and now they are going to pay....for the repairs!
So you have an accident, and the people that hit your want to pay for your repairs instead of going through insurance. Not a problem, get your estimate from Riverside Custom Collision, and bring it to them to review. They may ask you to go and get more than one estimate, and out of respect, you may want to, but you don't have to.
If you choose to have to your vehicle repaired at Riverside Custom Collision, we require prepayment upfront by the paying party before repairs can be scheduled. We accept Interact/Debit, Visa, MasterCard or Cash.

Is The Work Guaranteed?
All PACRA members guarantee their collision work.  Ask to see a copy of the shop's guarantee and have any information you do not understand clarified.

Qualified Collision And Refinish Centres:
Look for signs that indicate repair technician training and certification.  Membership in professional trade associations like Ontario Collision repairers Association and the Better Business Bureau indicate that the shop is keeping up with the latest repair procedures.

Know Your Shop:
Make sure the shop you choose maintains a reliable, professional reputation
Is properly equipped and organized to meet today's more technical repairing needs.
Maintains specialized equipment and systems at peak performance.
Have technicians that are thoroughly trained and certified.
Shop cleanliness can say a lot about the  technicians' attitudes, so can friendliness and atmosphere.
If you feel comfortable with the shop and its people, chances are you'll be satisfied with their work.

Inspect The Repairs:
Before you drive away, check the area of the repair close up and from a distance.
Check that the vehicle is clean, and if you are not satisfied, mention your concerns immediately.

To find out more information on what rights you have under the Insurance Act, related laws and regulations, you can visit the Financial Services Commission of Ontario at www.fsco.gov.on.ca



Complete Collision and Paint Service. Downdraft Refinishing Concept for a Cleaner Finish. International Car Bench for Unicoupe Bodies and Front Wheel Drive. Free Detailed Computerized Estimates. Personal Service and Professional Results Guaranteed.  RECOMMENDED BY INSURANCE COMPANIES.

Our Guarantee To You


Your vehicle has just been repaired by some of the most qualified technicians in our ever changing industry.  We extend to you this guarantee of repairs to meet your vehicle's own warranty as prescribed by the manufacturer.  We offer this guarantee on defects in our workmanship for as long as you own your vehicle.  Riverside Custom Collision reserves the right to carry out the guaranteed repairs whenever possible.  Guarantee is voided by acts of God, including Acid Rain and if for any reason unauthorized persons tamper with named vehicle.   With our pride in workmanship, we would be pleased to help you with any questions or problems you may have.



Our Community Involvement:


Riverside Minor Hockey
Riverside Minor Baseball
Windsor Spitfires
Windsor St-Clair Rotary Member




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